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Month: November 2016

How to enable your business IT Systems:

On: November, 30th 2016 | Under: Uncategorized


Is your business struggling to keep up with technology change?

As a business owner are you swamped with IT issues and user requests?
Do your business’ systems seem old and stuck in the past?

IT for most business has changed significantly in the last 5 years. Traditionally Small and Medium Businesses felt they needed to own their own hardware, software and support infrastructure. To have everything located in your office seemed safe and reassuring that your business was in safe hands. Then along came smartphones, Gen Y, and cloud computing!

So how do you take your business IT systems to the new frontier?

Surprisingly the change isn’t as hard or expensive as you think, you just need to see ownership as an old-fashioned way to view IT, you need to think more about access and scale as the key to better IT systems. By leveraging off broadband and cloud technological advances you can now achieve large business outcomes on a SMB budget.

Microsoft Office 365 is now the default software architecture for Microsoft products in Small & Medium Business, it forms the core of new business IT environments with over 80 million users worldwide and growing fast, it has proven to be reliable & solid.

Office 365 Advantages

Office 365 has been built as a cloud “software as a service” product so it is relatively device agnostic, controlled centrally with security top of mind. This means the Microsoft business office 365 environment is flexible, duplicable, accessible & remotely administered. Beyond the standard Microsoft Office suite benefits we have enjoyed for years it delivers additionally on 4 major areas;

  • Bring your own device – particularly smartphones & iPhones (BYOD).
  • Multi Device with Syncing between devices on multiple operating platforms.
  • Tablets, Smartphone & PC smoothing (same software on different device types).
  • Anywhere access – Security enabled and administered remotely.

This translates into 4 key benefits for users;

  • Same Operation – Outlook 365 looks feels and operates similarly on all device types.
  • Cross Platform – Microsoft, Apple, & Android all just work the same.
  • Simple Downloads – once your Outlook 365 tenant has been professionally setup, data migrated, & deployed – downloading the software on extra devices is easy if you know your admin stuff. Software is updated regularly automatically.
  • Syncing – it just works seamlessly regardless of what device you are using, it stays updated and syncs without any drama, knowing that the Microsoft data centre is doing all this in the background makes the value equation easier to swallow.

Personally, having used the combined office software now for some time, and having downloaded my Office 365 on 4 different devices and types (PC, Smartphone, Laptop, & Android Tablet) I am impressed, particularly with Outlook 365 with corporate grade email access from anywhere across the globe, on any device, and all synced and backed up at the Microsoft data centre. This alone is enough to justify Office 365.

Business Owner Considerations

  • Capital investment – do you prefer to invest to upgrade systems or use a pay as you go subscription model?
  • Space and operating requirements – do you need to run your own infrastructure?
  • Maintenance – would hosting dramatically reduce staff or outsource costs for your IT support?
  • Scalability – will you need to add or reduce users in the future?
  • Operating control – can you trust an external IT expert to remotely manage your systems?
  • Applications – can you use hosted applications or do you need to host locally?
  • Data usage and file sizes – are your business characteristics suitable to use hosted applications?
  • Broadband speed and capacity – can your internet bandwidth handle hosted usage?
  • Statutory data retention – does your business have a requirement to hold and protect data?

End user considerations

  • Access anywhere – do your users need access from PC, tablet and phones?
  • Syncing – do your staff need synced email and data?
  • Information sharing – would accessing business information on the move be helpful to your staff?
  • Seamless networking – would eliminating the need for a VPN reduce access complexity and increase productivity?
  • Backup and central control – would automatic backup and centralized control reduce your risk of user originated data loss?

In assessing these considerations, you may need some additional help to determine if the Office 365 alternative is applicable, feel free give us a call to discuss your situation.

Are you ready to IT enable your business?

So hopefully you can see a clear path to IT enable your business using Office 365 as the core software architecture. Office 365 offers a range of advanced tools that enables your employees to be productive anywhere and at any time across a range of devices. With Office 2016 & Windows 10 now fully proven you can combine to get the very latest software across your business knowing it works and is fully compatible.

Checkout our Office 365 Solutions Catalogue that sets out in detail how Office 365 can IT enable your business view either online or we can give you a printed copy.

If you wish to upgrade your IT Systems it will still requires guidance to get it right, so give your local Computer Troubleshooters office a call today and one of our technology professionals will be happy to discuss how Office 365 can benefit your business.

Virus Removal

On: November, 3rd 2016 | Under: Uncategorized


Do you suspect your laptop or computer has a virus? Is it running slow or do random windows pop up as you browse the web? Your computer may have an infection, or two. The good news is this can be fixed with a few helpful tips and programs. During this four-step process, Computer Troubleshooters guides you through the actions you can take to remove these irritating computer viruses.

4 Steps to Virus Removal – please note this information is regarding simple virus and malware removal – if you have a Ransomware virus such as Cryptolocker or a Locky variant we immediately recommend you turn off your computer and disconnect from the internet then seek professional advice from Computer Troubleshooters on Cryptolocker removal and data recovery, or risk losing all your data.

Step 1: Enter Safe Mode

To enter into Windows Safe Mode, first shut down your laptop. Turn it back on and as soon as you see anything on the screen, press the F8 key repeatedly. The Advanced Boot Options menu will appear, select Safe Mode with Networking, and then press Enter.

If you have Windows 8 or Windows 10, at the Windows login screen, select restart and hold down the Shift key. A window with options to troubleshoot your system will appear and you can choose the option to boot into Safe Mode.

If you log in and see a black screen, press CTRL, ALT, DEL to bring up the selection screen, and choose logout and then restart. Next, hold down the Shift key and select choose Safe Mode.

Step 2: Delete Temporary Files

Deleting any temporary files that you have on your laptop will speed up the virus scanning, free space and can even remove malware. Select Start > All Programs > Accessories > System Tools > Disk Cleanup > Select Delete Temporary Files

Step 3: Download and Run Malwarebytes

First, download, install, and update Malwarebytes onto your laptop. Once the program opens, keep the default scan option “Perform Quick Scan” selected and click the Scan button. Although it offers a full-scan option, Malwarebytes recommends that you perform the quick scan first. Depending on your device, the quick scan can take about 5-20 minutes and the full scan about 30-60 minutes.

If the quick scan does not find any infections, it will show you a text file containing the scan results. If you still think that your laptop has a virus, consider running a full scan. If Malwarebytes finds any infections, a dialog box informing you of the detection will appear. To see the files detected, select Scan Results. It automatically removes the infections that are known to be unsafe. If you want to remove other identified items, select those as well, and then click Remove Selected.

After removing the viruses, a list of the scan and removal results will appear. Review the results to confirm that the antivirus program successfully removed each item. Malwarebytes may prompt you to restart your laptop to complete the removal process.

Step 4: Tying Up Loose Ends

Your laptop should now be free of viruses, but your device may not be free of the effects the infection created. You may experience glitches to a particular search engine or homepages may come up that you did not choose. It is vital that you change all of your passwords and login data for anything that contains personal information like email and social media accounts.

If you are still having issues with your laptop or experiencing virus related behaviours, such as pop-ups or slow operation, get your device serviced at your local Computer Troubleshooters.

Of course, if removing the virus yourself seems dangerous & complicated or just don’t have the bandwidth to DIY, we can do it for you.

Alternatively, on our managed plans you get Anti-Virus and Malwarebytes included so they prevent the infections in the first place. Prevention is always better than cure.

We are here to advise you with the best security services and can install security measures on all of your computers and devices, provide information about online safety, place hardware to protect your private information and more! To keep your devices protected from hackers and viruses, call your local Computer Troubleshooters office today!

Call us on 1300 282878